EXCHANGE & RETURNS

PLEASE SEND RETURNS / EXCHANGES TO:
AKK BEAUTY
RETURNS DEPARTMENT
P.O. BOX 158,
ARABI, LA 70032

DO NOT SEND IT BACK TO US WITH SIGNATURE DELIVERY or Certified Mail -If you send it with Signature Delivery, it will NOT be delivered to us, and will be returned to you.

1. WHAT IS THE EXCHANGE / RETURN PERIOD?
We will provide an exchange or return within 15 days of the date that you receive your order on eligible hair extensions that have not been opened, worn or tampered with.

2. HOW DO I KNOW IF IT’S THE RIGHT SHADE & LENGTH FOR ME?
Each order of AKK BEAUTY Hair has an option to add a tester piece with purchase, which you can take out to determine if the color is a good fit for your hair. Swatches are also available for purchase.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE / RETURN?
Yes, you are responsible for all your shipping costs back to us. We recommend that you send your set back with a tracking option, because AKK BEAUTY will not be responsible for lost packages. INTERNATIONAL: Please write “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.

4. WHAT ITEMS ARE ELIGIBLE FOR RETURNS/EXCHANGES? 
Custom Lengths are final sale, no exceptions.
Any purchase using a promotional code for a Free Product must also include the free product upon return. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
Products that are returned without being tampered with or opened are eligible for returns/exchanges.

5. CAN I RETURN EXTENSIONS IF THEY HAVE BEEN ALTERED?
All items will be inspected upon receipt to see if you qualify for a return/exchange. Altering the hair in any way is at your own risk, therefore you can not make a return or exchange once the hair has been altered. Altering includes cutting, trimming, razoring, toning, dying, coloring, purple shampoo, color depositing products, perming, chemical straightening, henna, swimming in chlorine water & more. NO EXCEPTIONS WILL BE MADE.

6. HOW DO I SUMBIT AN EXCHANGE/RETURN REQUEST? 
Email help@akkbeauty.com for assistance. Type “Return” or “Exchange” in the subject field and our team will email back within 48 hours of receiving. Notify AKK BEAUTY via email BEFORE you ship your item back to us. If you do not notify us before, your item may be rejected and shipped back to you. When shipping – A copy of your invoice must accompany your return/exchange.


7. WHY ARE AKK BEAUTY PRODUCTS NOT ACCEPTED BACK TO US IF OPENED?
AKK BEUATY Hair extensions or Nano Beads may not be returned or exchanged if opened or tampered with. No exceptions will be made. Human hair extensions are considered a hygienic product. This is an industry standard and other hair extensions suppliers do not allow returns of opened items for the same reasons.

8. WHAT IF I WAS SHIPPED THE WRONG PRODUCT?
If you receive the wrong product we apologize and we will do our best to quickly fix our mistake. Please contact us asap at help@akkbeauty.com with your order number and detailed information. We will be happy to make it right.

9. REFUND INFORMATION:
There is a 10% restocking fee for all returns that will be automatically deducted. A refund will be issued to your original payment method after your return has been approved. Additional restocking fee may be applied under some circumstances.

10. ORDER CANCELLATION POLICY:
Due to a high volume of orders, all sales are final. Once placed, orders cannot be cancelled, changed or modified. Please ensure all information is correct before submitting your order.

11. DELIVERY REFUSAL / FAILURE TO RETRIEVE:
When a customer places an order online and then subsequently refuses to accept delivery of the order, and for any other reasons that are attributable to customer error, the customer will be assessed a 10%-25% restocking fee and full shipping charges.